Serene Stonescapes Privacy Policy

Serene Stonescapes respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, contact forms, lead forms, phone calls, emails, and online advertising.

By using our website or submitting your information, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
City or project location
Project details
Photos, plans, or other information you choose to share
Messages submitted through website forms, Google Ads lead forms, email, or other contact methods

We may also collect general website usage information, such as pages visited, browser type, device type, approximate location, and how visitors interact with our website.

How We Use Your Information

Serene Stonescapes may use the information we collect to:

Respond to inquiries
Schedule consultations
Provide estimates or project information
Communicate about design, pool, patio, hardscape, retaining wall, outdoor kitchen, or outdoor living projects
Improve our website, advertising, and customer experience
Follow up on submitted lead forms or contact requests
Maintain business records
Comply with legal or administrative requirements

We do not sell your personal information.

Google Ads and Lead Forms

Serene Stonescapes may use Google Ads and other online advertising platforms to promote our services. If you submit a lead form through Google Ads or another advertising platform, we may receive the information you provide, such as your name, phone number, email address, city, and project details.

We use this information only to respond to your inquiry and communicate with you about your potential project.

Cookies and Website Analytics

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand how visitors use our site and to improve our marketing efforts.

These tools may collect information such as:

Pages viewed
Time spent on the website
Device and browser information
Approximate geographic location
Referral source
Ad or search interaction

You can adjust your browser settings to block or delete cookies, although some website features may not function properly.

How We Share Information

We may share information only when necessary to operate our business, including with:

Website hosting providers
Advertising and analytics platforms
Email or customer communication tools
Contractors, subcontractors, suppliers, or consultants involved in evaluating or completing a project
Legal, accounting, or administrative service providers

We do not sell, rent, or trade your personal information to third parties.

Project Photos and Media

If you provide project photos, plans, renderings, or property images, we may use them to evaluate your project, prepare design concepts, create estimates, or communicate internally with team members, subcontractors, or suppliers.

We will not intentionally publish identifiable private property images for marketing purposes without permission.

Data Security

We take reasonable steps to protect the information submitted to us. However, no website, email system, or online transmission is completely secure. By submitting information online, you understand that some risk is always involved.

Data Retention

We may retain submitted information for as long as necessary to respond to inquiries, manage project records, maintain business operations, comply with legal obligations, or support future communication with you.

Your Choices

You may contact us to request that we update, correct, or delete your personal information, subject to any legal or business recordkeeping requirements.

You may also unsubscribe from marketing emails if we send them.

Children’s Privacy

Our website and services are intended for adults and homeowners seeking landscape design, pool, patio, hardscape, and outdoor living services. We do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website may contain links to third-party websites, such as suppliers, manufacturers, social media platforms, or design resources. We are not responsible for the privacy practices or content of those websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us.